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08:00 08:45 (45 mins)

Main agenda

Registration and coffee

09:00 09:10 (10 mins)

Main agenda

Conference opening

09:10 09:40 (30 mins)

Main agenda

Keynote: Transforming service providers into digital service providers

  • CSPs' need for agility, flexibility and intelligence
  • Overview of how we are digitally transforming as a telco
  • Future outlook for services evolution in our company, and how we see partnerships supporting us

09:40 10:10 (30 mins)

Main agenda

Panel discussion: What are services partnerships all about today? Definition, domains and development

  • How do we define „managed services“ today? Is the name itself still relevant or should we call it something else?
  • How do operators choose these days what to outsource and what not to outsource?
  • Have services partnerships over the past 10 years delivered on what was promised?
  • From what we've learnt,  how to approach the future deals for managed services as we immerse into AI, automation, IoT and 5G?
  • How can we guarantee a win-win scenario betwen an operator and a vendor in today's challenging environment?
  • Nikos Babalis - Operations Director, MBNL

10:10 10:30 (20 mins)

Main agenda

The „need for speed“: Developing operational models for faster time to market with new services

  • Why time to market is the new ROI
  • How to develop and implement new operational models to achieve faster time to market: Examples
  • Realising the benefits of faster time to market
  • Quality of service and time to market – The best aproaches for applying quality measures
  • Defining services partnerships as a result of quality, speed and innovation

10:30 10:50 (20 mins)

Main agenda

How operators will manage the evolution of licensing models

  • Simmi Chandra - Procurement Manager, NOS Telecommunication

10:50 11:20 (30 mins)

Main agenda

Panel discussion: Showcasing best practices in IT and network infrastructure management for telcos

  • Jaydeep Adhikari - General Manager (Procurement & Contracts), Reliance Jio Infocomm

11:20 12:00 (40 mins)

Main agenda

Networking break, with speed networking

12:00 12:20 (20 mins)

Main agenda

Case study: The evolution of IT with agile management and DevOps

12:20 12:40 (20 mins)

Main agenda

The role of IT in building new ecosystems for services partnerships for IoT, 5G, NFV, AI, VR, advanced analytics

  • How are new technologies and new trends impacting services contracts and partnerships?
  • The role and importance of IT in ensuring that everything fits well together
  • How can MS partnerships support the huge amount of changes happening on everyday basis?
  • Addressing lack of knowledge in areas such as 5G and IoT – How are operators choosing their partners?

13:30 14:30 (60 mins)

Main agenda

Networking lunch and exhibition viewing, with hosted lunch tables

Hosted lunch tables:

Attendees will be able to sign up during the morning of Day 1 for their preferred lunch table, hosted by a morning or afternoon speaker, where the speaker’s topic will be discussed in more detail – spaces are limited to 10 people per table so make sure you sign up early for your favourite topic or host, to discuss in a less formal environment with other attendees over lunch.

Confirmed operators who will host lunch tables include: 

HOSTED LUNCH TABLE 1: Dr Adedoyin Adeola, Vice President Networks Operation, Airtel Africa

HOSTED LUNCH TABLE 2: Jaydeep Adhikari, Lead Procurement and Contracting, Reliance Jio Infocomm

HOSTED LUNCH TABLE 3: Tanja Hencker, Senior Engagement Manager, Deutsche Telekom

HOSTED LUNCH TABLE 4: Slobodan Keseljevic, Head of strategy and change management, A1 Telekom Austria 

14:00 14:20 (20 mins)

Main agenda

Overview of discussion conclusions from hosted lunch tables

14:20 14:40 (20 mins)

Main agenda

The strategy to survive (and then thrive) in managed services in Africa

  • How the lack of local understanding of delivery by the vendor represents a challenge for the operator
  • Infrastructure challenges and regulatory environment to keep in mind
  • Which tools are we using for OPEX optimisation?
  • Thinking ahead: Considering cost prevention instead of cost reduction
  • Adedoyin Adeola - Regional GM, IHS Nigeria

14:40 15:00 (20 mins)

Main agenda

Case Study: MBNL

  • Nikos Babalis - Operations Director, MBNL

15:00 15:20 (20 mins)

Main agenda

The progress of network virtualisation in the US

  • Stéphane Téral - Senior Research Director & Advisor, Mobile Infrastructure and Carrier Economics, IHS Technology

15:20 15:50 (30 mins)

Main agenda

Networking break

16:00 16:30 (30 mins)

Main agenda

Panel discussion: Increasing network efficiency with AI and automation

16:50 17:20 (30 mins)

Main agenda

Panel discussion: Partnerships today vs. partnerships tomorrow - What's going to change?

  • What's going to be different about outsourcing and procurement, for both telcos and other vertical businesses?
  • Discussing the rise of micro services and shorter deals rather than long-term contracts: Is this really the case and is it going to stay around?
  • How are start-ups coming into play when we talk about services partnerships?
  • What have we learnt and what has changed the most from MS 1.0 to MS 3.0?
  • Adedoyin Adeola - Regional GM, IHS Nigeria
  • Jaydeep Adhikari - General Manager (Procurement & Contracts), Reliance Jio Infocomm

17:20 18:20 (60 mins)

Main agenda

End of the conference, followed by networking drinks