Telecoms, Media & Technology is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


08:00 09:00 (60 mins)

Main agenda

Registration and coffee

09:00 09:10 (10 mins)

Main agenda

Conference opening

  • Scott McKenzie - Director, Coleago Consulting

09:10 09:40 (30 mins)

Main agenda

Keynote: Transforming service providers into digital service providers

  • CSPs' need for agility, flexibility and intelligence
  • Overview of how we are digitally transforming as a telco
  • Future outlook for services evolution in our company, and how we see partnerships supporting us
  • Todor Georgiev - BD & Technology Director, Novatel

09:40 10:00 (20 mins)

Main agenda

Case Study: MBNL

  • Nikos Babalis - Operations Director, MBNL

10:00 10:30 (30 mins)

Main agenda

Panel discussion: What are services partnerships all about today? Definition, domains and development

  • How do we define „managed services“ today? Is the name itself still relevant or should we call it something else?
  • How do operators choose these days what to outsource and what not to outsource?
  • Have services partnerships over the past 10 years delivered on what was promised?
  • From what we've learnt,  how to approach the future deals for managed services as we immerse into AI, automation, IoT and 5G?
  • How can we guarantee a win-win scenario betwen an operator and a vendor in today's challenging environment?
  • Nikos Babalis - Operations Director, MBNL
  • Todor Georgiev - BD & Technology Director, Novatel
  • Andrew Lewis - Services Consulting Partner, Amdocs

10:30 11:00 (30 mins)

Main agenda

Succeeding in the Bi-modal IT with Intelligent Operations

  • Kris Szaniawski - Practice Leader, Ovum
  • Oren Rob - Intelligent Operations Marketing, Amdocs Services

11:00 11:40 (40 mins)

Main agenda

Networking break

11:40 12:00 (20 mins)

Main agenda

How operators will manage the evolution of licensing models

  • Why licensing models for network and IT are changing very fast
  • What are the hurdles that operators should take care of?
  • How to protect your long-term investment and business model
  • What are the realistic negotiation approaches to succeed?
  • Simmi Chandra - Procurement Manager, NOS Telecommunication

12:00 12:20 (20 mins)

Main agenda

How Will the Transition to Virtualized Services Impact the Outsourcing Model?

  • What ecosystem changes can we expect with the emergence of SDN/NFV?
  • Are service providers ready to achieve the true benefits of virtualization?
  • What outsourcing options are likely to be adopted first with the transition to SDN/NFV?
  • Paulo Pereira - Managed Services Director, Netcracker Technology

12:20 12:40 (20 mins)

Main agenda

The impact of new and emerging technologies on managed services contracts, outlining the key issues posed and how these can be navigated

  • Amanda Pilkington - Partner, DLA Piper

12:40 13:00 (20 mins)

Main agenda

Showcasing best practices in IT and network infrastructure management for telcos

  • What are the key areas of concern for telcos when it comes to infrastructure?
  • Discussing the importance of IT and software as networks become virtualised
  • Best practice in managing IT systems, corporate e-mails, websites and domain names
  • How can operators and their partners best work together on infrastructure investments and maintenance
  • Stuart Fuller - Chief Commercial Officer, CentralNic Plc

13:00 14:00 (60 mins)

Main agenda

Networking lunch

14:30 15:30 (60 mins)

Main agenda

Roundtable Discussions

Each attendee will join a table, hosted by a morning or afternoon speaker, where the speaker’s topic will be discussed in more detail, with the aim to discuss future outsourcing models in the world of new technologies, new networks and new players. 

As an attendee, you can choose your favourite topic during the day and join that particular speaker to use the chance to discuss a specific topic of interest with the expert speaker and other attendees. 

At the end of the session and as the final discussion, each topic leader will present the findings of their roundtable group on stage and give their opinion on the change in outsourcing partnerships in the future.

Roundtable topics and leaders include:

  • Topic 1: How to decide which services, and how much, to outsource?
  • Nikos Babalis, Operations Director, MBNL 
  • Topic 2: Navigating digital transformation with robotic process automation
  • Michael Gerke, Managing Consultant, Detecon International  
  • Topic 3: How operators will manage the evolution of licensing models
  • Simmi Chandra, Procurement Manager, NOS Telecommunication
  • Nikos Babalis - Operations Director, MBNL
  • Michael Gerke - Managing Consultant, Detecon International
  • Simmi Chandra - Procurement Manager, NOS Telecommunication

15:30 16:00 (30 mins)

Main agenda

Open discussion: Partnerships today vs. partnerships tomorrow - What's going to change?

  • Overview of roundtable discussion conclusions
  • What's going to be different about outsourcing and procurement in the future?
  • What have we learnt and what has changed the most from MS 1.0 to MS 3.0?
  • Nikos Babalis - Operations Director, MBNL
  • Simmi Chandra - Procurement Manager, NOS Telecommunication
  • Michael Gerke - Managing Consultant, Detecon International

16:00 16:05 (5 mins)

Main agenda

Closing remarks from the chair and End of Managed Services World Congress 2017

  • Scott McKenzie - Director, Coleago Consulting

16:05 17:05 (60 mins)

Main agenda