Telecoms, Media & Technology is part of the Knowledge and Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa
Sep 19
Show Filter
08:00 - 09:00 60 mins
Main agenda
Registration and coffee
09:00 - 09:10 10 mins
Main agenda
Conference opening
  • Scott McKenzie - Director, Coleago Consulting
09:10 - 09:40 30 mins
Info
Main agenda
Keynote: Transforming service providers into digital service providers
  • Todor Georgiev - BD & Technology Director, Novatel
  • CSPs' need for agility, flexibility and intelligence
  • Overview of how we are digitally transforming as a telco
  • Future outlook for services evolution in our company, and how we see partnerships supporting us
09:40 - 10:00 20 mins
Main agenda
Case Study: MBNL
  • Nikos Babalis - Operations Director, MBNL
10:00 - 10:30 30 mins
Info
Main agenda
Panel discussion: What are services partnerships all about today? Definition, domains and development
  • Nikos Babalis - Operations Director, MBNL
  • Todor Georgiev - BD & Technology Director, Novatel
  • Andrew Lewis - Services Consulting Partner, Amdocs
  • How do we define „managed services“ today? Is the name itself still relevant or should we call it something else?
  • How do operators choose these days what to outsource and what not to outsource?
  • Have services partnerships over the past 10 years delivered on what was promised?
  • From what we've learnt,  how to approach the future deals for managed services as we immerse into AI, automation, IoT and 5G?
  • How can we guarantee a win-win scenario betwen an operator and a vendor in today's challenging environment?
10:30 - 11:00 30 mins
Main agenda
Succeeding in the Bi-modal IT with Intelligent Operations
  • Kris Szaniawski - Practice Leader, Ovum
  • Oren Rob - Intelligent Operations Marketing, Amdocs Services
11:00 - 11:40 40 mins
Main agenda
Networking break
11:40 - 12:00 20 mins
Info
Main agenda
How operators will manage the evolution of licensing models
  • Simmi Chandra - Procurement Manager, NOS Telecommunication
  • Why licensing models for network and IT are changing very fast
  • What are the hurdles that operators should take care of?
  • How to protect your long-term investment and business model
  • What are the realistic negotiation approaches to succeed?
12:00 - 12:20 20 mins
Info
Main agenda
How Will the Transition to Virtualized Services Impact the Outsourcing Model?
  • Paulo Pereira - Managed Services Director, Netcracker Technology
  • What ecosystem changes can we expect with the emergence of SDN/NFV?
  • Are service providers ready to achieve the true benefits of virtualization?
  • What outsourcing options are likely to be adopted first with the transition to SDN/NFV?
12:20 - 12:40 20 mins
Main agenda
The impact of new and emerging technologies on managed services contracts, outlining the key issues posed and how these can be navigated
  • Amanda Pilkington - Partner, DLA Piper
12:40 - 13:00 20 mins
Info
Main agenda
Showcasing best practices in IT and network infrastructure management for telcos
  • Stuart Fuller - Chief Commercial Officer, CentralNic Plc
  • What are the key areas of concern for telcos when it comes to infrastructure?
  • Discussing the importance of IT and software as networks become virtualised
  • Best practice in managing IT systems, corporate e-mails, websites and domain names
  • How can operators and their partners best work together on infrastructure investments and maintenance
13:00 - 14:00 60 mins
Main agenda
Networking lunch
14:00 - 14:30 30 mins
Info
Main agenda
Navigating digital transformation – Use Case Robotic Process Automation
  • Michael Gerke - Managing Consultant, Detecon International
  • Transformation, virtualisation, centralisation – How it all fits together
  • Moving from hardware to software – The virtues of virtualisation across the globe
  • Getting networks and services aligned with digital transformation
  • Operational transformation with shorter, small scale, specific projects like robotics
  • Use cases showing how  Robotic Process Automation can be applied for all industries and for different kind of business processes
14:30 - 15:30 60 mins
Info
Main agenda
Roundtable Discussions
  • Nikos Babalis - Operations Director, MBNL
  • Michael Gerke - Managing Consultant, Detecon International
  • Simmi Chandra - Procurement Manager, NOS Telecommunication

Each attendee will join a table, hosted by a morning or afternoon speaker, where the speaker’s topic will be discussed in more detail, with the aim to discuss future outsourcing models in the world of new technologies, new networks and new players. 

As an attendee, you can choose your favourite topic during the day and join that particular speaker to use the chance to discuss a specific topic of interest with the expert speaker and other attendees. 

At the end of the session and as the final discussion, each topic leader will present the findings of their roundtable group on stage and give their opinion on the change in outsourcing partnerships in the future.

Roundtable topics and leaders include:

  • Topic 1: How to decide which services, and how much, to outsource?
  • Nikos Babalis, Operations Director, MBNL 
  • Topic 2: Navigating digital transformation with robotic process automation
  • Michael Gerke, Managing Consultant, Detecon International  
  • Topic 3: How operators will manage the evolution of licensing models
  • Simmi Chandra, Procurement Manager, NOS Telecommunication
15:30 - 16:00 30 mins
Info
Main agenda
Open discussion: Partnerships today vs. partnerships tomorrow - What's going to change?
  • Nikos Babalis - Operations Director, MBNL
  • Simmi Chandra - Procurement Manager, NOS Telecommunication
  • Michael Gerke - Managing Consultant, Detecon International
  • Overview of roundtable discussion conclusions
  • What's going to be different about outsourcing and procurement in the future?
  • What have we learnt and what has changed the most from MS 1.0 to MS 3.0?
16:00 - 16:05 5 mins
Main agenda
Closing remarks from the chair and End of Managed Services World Congress 2017
  • Scott McKenzie - Director, Coleago Consulting
16:05 - 17:05 60 mins
Main agenda
NETWORKING DRINKS