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Managed Services World Congress
19 September 2017
The Grange Tower Bridge HotelLondon
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Day One

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Day One

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08:00 - 09:0060 mins
Registration and coffee
    09:00 - 09:1010 mins
    Conference opening
    • Scott McKenzie - Director, Coleago Consulting
    09:10 - 09:4030 mins
    Keynote: Transforming service providers into digital service providers
    • Todor Georgiev - BD & Technology Director, Novatel
    09:40 - 10:0020 mins
    Case Study: MBNL
    • Nikos Babalis - Operations Director, MBNL
    10:00 - 10:3030 mins
    Panel discussion: What are services partnerships all about today? Definition, domains and development
    • Nikos Babalis - Operations Director, MBNL
    • Todor Georgiev - BD & Technology Director, Novatel
    • Andrew Lewis - Services Consulting Partner, Amdocs
    10:30 - 11:0030 mins
    Succeeding in the Bi-modal IT with Intelligent Operations
    • Kris Szaniawski - Practice Leader, Ovum
    • Oren Rob - Intelligent Operations Marketing, Amdocs Services
    11:00 - 11:4040 mins
    Networking break
      11:40 - 12:0020 mins
      How operators will manage the evolution of licensing models
      • Simmi Chandra - Procurement Manager, NOS Telecommunication
      12:00 - 12:2020 mins
      How Will the Transition to Virtualized Services Impact the Outsourcing Model?
      • Paulo Pereira - Managed Services Director, Netcracker Technology
      12:20 - 12:4020 mins
      The impact of new and emerging technologies on managed services contracts, outlining the key issues posed and how these can be navigated
      • Amanda Pilkington - Partner, DLA Piper
      12:40 - 13:0020 mins
      Showcasing best practices in IT and network infrastructure management for telcos
      • Stuart Fuller - Chief Commercial Officer, CentralNic Plc
      13:00 - 14:0060 mins
      Networking lunch
        14:00 - 14:3030 mins
        Navigating digital transformation – Use Case Robotic Process Automation
        • Michael Gerke - Managing Consultant, Detecon International
        14:30 - 15:3060 mins
        Roundtable Discussions
        • Nikos Babalis - Operations Director, MBNL
        • Michael Gerke - Managing Consultant, Detecon International
        • Simmi Chandra - Procurement Manager, NOS Telecommunication
        15:30 - 16:0030 mins
        Open discussion: Partnerships today vs. partnerships tomorrow - What's going to change?
        • Nikos Babalis - Operations Director, MBNL
        • Simmi Chandra - Procurement Manager, NOS Telecommunication
        • Michael Gerke - Managing Consultant, Detecon International
        16:00 - 16:055 mins
        Closing remarks from the chair and End of Managed Services World Congress 2017
        • Scott McKenzie - Director, Coleago Consulting
        16:05 - 17:0560 mins
        NETWORKING DRINKS
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