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Showing of Streams
11:00 - 12:00

Morning break & Speed Networking

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Showing of Streams
13:30 - 14:30

Networking Lunch

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Showing of Streams
16:00 - 16:20

Networking break

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Showing of Streams
18:20 - 19:00

Drinks Reception in the Exhibition

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19:00 - 23:00
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MVNOs PARTY & AWARDS

Prepare for the largest MVNO Party of the year! The Party will also host our Annual Awards Ceremony and celebrate the winners in 9 categories. This event – jointly hosted by MDS and KNect365 – is free for all delegates and we encourage everyone to join us for drinks and tapas. It promises to be a great evening, don’t miss out!

 

Location:

Cambridge Soho Club 

Address: Plaza de España, 6, 28008 Madrid, Spain

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08:00 - 09:00 60 mins
JOINT PLENARY
Registration opens
09:00 - 09:10 10 mins
JOINT PLENARY
Chairman’s opening remarks
  • Dario Talmesio - Principal Analyst, Ovum
09:10 - 09:20 10 mins
Info
JOINT PLENARY
INTERACTIVE SURVEY SETTING UP THE TOPICS FOR THE DAY


  • Who are the largest innovators in the digital world?
  • Do operators do enough to tackle to challenges possessed by the new companies entering the market?
  • Will we see more OEMs trying to enter the telco market?
  • OTT companies – fight them or join them?
09:20 - 10:00 40 mins
Info
JOINT PLENARY
POWER PANEL: How do Telco operators respond to the fast-progressing digitalisation and expansion of OTT services?
  • Moderator Dario Talmesio - Principal Analyst, Ovum
  • Federico Homberg - Head of Mobile Wholesale Business Development, Deutsche Telekom, Germany
  • Mikkel Vinter - Founder & Director, Virgin Mobile Middle East & Africa
  • Christopher Tooley - Group CEO, Lycamobile
  • Benjamin Grimm - Head of Carrier Relations / Offer- & Channel-Management, Management of Strategic Partners, Mobilcom-Debitel
  • What initiates have been undertaken by operators to stay ahead of the curve?
  • Are the new non-traditional telco players entering the telco market a threat or an opportunity?
  • Will we see more OEMs trying to enter the telco market? What has Google Fi’s project thought us?
  • Will operators ever be able to regain their position in the market as key innovators?
10:00 - 10:20 20 mins
JOINT PLENARY
WINNER OF 2017 MVNO AWARDS – Best Solution Provider: Delivering better, faster, cheaper as the platform to capture market innovation and growth
  • Gordon Rawling - VP Marketing, Huawei Software Product Line
10:20 - 10:40 20 mins
JOINT PLENARY
Lycamobile’s expansion and growth strategy
  • Christopher Tooley - Group CEO, Lycamobile
10:40 - 11:00 20 mins
Info
JOINT PLENARY
PECHAKUCHA SESSION: Successful innovations – The winners of the MVNO Awards presenting how have their business changed over the last year
  • Jesus Noguera - CEO, Simyo
  • Malcolm Adams - Director of Mobile and Customer Wholesale Marketing, SingTel Optus, Australia
  • What has impacted your business the most?
  • What are you going to focus on over the next years?
  • What do you need to succeed and develop further?

WINNER OF 2017 MVNO AWARDS - Most Innovative MVNO  Simyo 

WINNER OF 2017 MVNO AWARDS - Best MVNO Hosting Operator – Optus

 

 A presentation style in which 20 slides are shown for 20 seconds each (6 minutes and 40 seconds in total). The format keeps presentations concise and fast-paced allowing all participants to focus on the core messages. The session will be followed up by a closing panel.

11:00 - 12:00 60 mins
Morning break & Speed Networking
12:00 - 12:30 30 mins
Info
MVNO DISRUPTORS
Changing approach: Moving focus away from customer acquisition to customer retention
  • Moderator Whitey Bluestein, Bluestein & Associates
  • Nicholas Constantinopoulos - CEO –Europe, FreedomPop
  • Daniel Neal - CEO, Kajeet
  • Carlos Vecino - CEO, Republica Movil
  • Value Added Services are crucial in retaining customers. What services proved to be in the highest demand?
  • Is content providing still in everyone’s mind?
  • Shall MVNOs follow OTT players and move into the mobile money space?
  • When should an MVNO start thinking about multi-play strategy?
12:00 - 12:30 30 mins
Info
MVNO INNOVATORS
PANEL DISCUSSION: Addressing the needs of consumers in the era of digitalisation
  • Ahmad (Al) Fares - Founder & CEO, CeliTech
  • Richard Hadsall - Vice President, Global Network Operations, Kymeta
  • Achilleas Philippopoulos - Head of MVNO, Cyta
  • Gordon Rawling - VP Marketing, Huawei Software Product Line
  • What do consumers want from an operator?
  • Is it necessary to be able to provide all services online?
  • What is more important for customers – access to new technologies or customer care?
12:00 - 12:20 20 mins
Info
Wholesale as a Service
INTERACTIVE SURVEY SETTING UP THE TOPICS FOR THE WHOLESALE TRACK

Exploring the changes in the wholesale market over the last year

  • To what extent have the new roaming charges had an impact on the wholesale business?
  • Have you identified new business opportunities? What will be your business focus over the next couple of years?
  • How will be your business investment split between MVNOs and IoT related services? Where is more growth?

 The survey answers will be commented by the following panel discussions.

12:20 - 13:00 40 mins
Info
Wholesale as a Service
PANEL DISCUSSION: How to mitigate the impact of the new roaming changes on your business?
  • Joerg Henkel - Senior Expert Wholesale Business Development Manager, Deutsche Telecom
  • Francois Verzele - Wholesale Director, Orange Belgium & Luxembourg
  • Alberto Carro-Melero - Strategy & Market Development, Telefonica Global Roaming, Germany
  • Does the RLAH give more power to OTTs that are not regulated yet?
  • Would reduction of the wholesale caps help MVNOs to stay in the market?
  • Turning silent roamers into customers
  • Is bundling of roaming services an answer?
12:30 - 12:50 20 mins
Info
MVNO DISRUPTORS
What must VNOs learn from fast-expanding non-telco peers in relation to VAS
  • Gary Bunney - CEO, MDS
  • How must operating models change to match the ability of some internet companies to out-perform?
  • What is unique about VNO and fast-expanding peers versus mobile network operators?
  • How should VNO manage investments and return?
  • Bringing this all together into winning formulae
12:30 - 12:45 15 mins
Info
MVNO INNOVATORS
Realise your customers’ expectations - innovative services that deliver security, data optimization and personalized services
  • Kyle Dorcas - VP - Portfolio Market Development, Syniverse
  • Fraud prevention with data security at the edge and across the network
  • Smart policies to optimize the user experience and reduce your roam-like-at-home costs
  • Increase ARPU with effective cross-channel subscriber communication
  • Deliver innovative services that reach niche audiences with unique needs
12:45 - 13:15 30 mins
Info
MVNO INNOVATORS
INTERVIEW ON STAGE: “All digital” model review: Circles Asia & Virgin UAE case studies
  • Mikkel Vinter - Founder & Director, Virgin Mobile Middle East & Africa
  • How does it work in practice?
  • What are your customer retention rates?
  • Does this model work in all markets or is it only applicable to countries with specifics demographics and economic development levels?
12:50 - 13:10 20 mins
Info
MVNO DISRUPTORS
Licensing digital capabilities to MNOs
  • Nicholas Constantinopoulos - CEO –Europe, FreedomPop
  • FreedomPop’s expansion and partnerships built over the last few years
  • Exploring new FreedomPop’s expansion model based on Acquisition and Conversation platforms licensing
13:00 - 13:30 30 mins
Info
Wholesale as a Service
PANEL DISCUSSION: Will the new roaming regulations push MVNOs away from the market?
  • Benjamin Grimm - Head of Carrier Relations / Offer- & Channel-Management, Management of Strategic Partners, Mobilcom-Debitel
  • Maria Merino - Manager of Regulation of Competition, Orange
  • Moderator Michael Dargue - Principal, Cartesian
  • How can MVNOs mitigate the customer needs for lower roaming charges and associated costs?
  • Will the enhanced usage and increased demand on the network offset the costs?
  • How does the other market around the world compare? Should MVNOs focus on enhancing roaming outside of the EU?
  • Will MVNOs be still able to invest in innovation or will only have to focus on survival?
13:10 - 13:30 20 mins
Info
MVNO DISRUPTORS
How can MVNOs/Full MVNOs/MVNEs limit MNO dependency and increase customer satisfaction via:
  • Armand Lecorche - Global Solution Sales Director, Mobile Operators Business Unit, IDEMIA
  • Managing device connectivity, device subscription, automated and cost-effective customer’s mobile equipment configuration
  • Providing independent & Best In Class customer care support towards their subscribers
  • Monitoring of their host-MNO SLA
  • Accessing online services using enhanced mobile identity solutions
13:15 - 13:30 15 mins
Info
MVNO INNOVATORS
Business 4.0 Platforms in a Connected World
  • Kannan Ramakrishnan - Head of Product Management & Marketing, TCS HOBS, Tata Consultancy Services
  • Business 4.0 Characteristics, its relevance to MVNOs
  • Key Challenges for MVNOs
  • Adopting Agile Platforms to succeed
13:30 - 14:30 60 mins
Networking Lunch
14:30 - 14:50 20 mins
Info
MVNO DISRUPTORS
Exploring explosive growth opportunity for telcos through mobile payments
  • Chris Curd - Head of Telco Sales - Europe, ACI Worldwide


  • Discovering the power of partnerships
  • Providing payments frictionless experience to increase Customer Lifetime Value
  • Payments Innovation and Fraud management
14:30 - 14:50 20 mins
Info
MVNO INNOVATORS
MVNOs to get on par with MNOs through –5G – next generation mobile
  • Wolter Lemstra - Associate Professor, Associate Professor Strategy Centre, Nyenrode Business University
  • Virtualization of the 5G architecture provides for the use of APIs
  • APIs when opened-up provide MVNOs with service creation capabilities similar to that of MNOs
  • Allowing ICT departments within vertical industries to become VMNOs will unlock latent needs as part of the transition to Industry 4.0
  • Open APIs will allow Europe to assume a leadership role in 5G
14:30 - 14:50 20 mins
Wholesale as a Service
Quality of international roaming
  • Michail Musatov - Head of International Wholesale, Tele2
14:50 - 15:10 20 mins
Info
MVNO DISRUPTORS
Best practices for European Bank/Fintech MVNO
  • Liudvikas Andriulis - Chief Marketing Officer, EFFORTEL
  • Does it make sense for banks to go for MVNOs in the developed world?
  • Role of Fintech in changing banking landscape
  • What is MVNO rationale for banks and Fintech companies in Europe?
  • Differences in approach between developing and developed world
14:50 - 15:10 20 mins
Info
MVNO INNOVATORS
How to drive MVNO business, optimize network performance and optimize performance for data-hungry subscribers
  • Darren Short - Regional Director - UK&I and N. Europe, iPass
  • How to optimize costs with seamless Wi-Fi offload and keeping subscribers always best connected
  • How to use mobile device analytics and big data to ensure devices are always choosing the best network, for higher customer satisfaction and reduced churn
  • Understanding the data driven software addressing these key issues and driving MVNO business forward
14:50 - 15:20 30 mins
Info
Wholesale as a Service
PANEL DISCUSSION: What are the new business models in the market?
  • Moderator Ian Streule - Partner, Analysys Mason
  • Steffen Oefner - Head of the MVNO business, Deutsche Telekom Group
  • Christian Hemmingsen - Head of Wholesale, Ooredoo
  • Assessing the hybrid models? What components should they include?
  • How to structure revenue share between operators and their partners?
  • Will capacity agreements gain in popularity?
15:10 - 15:40 30 mins
Info
MVNO DISRUPTORS
HOT SEAT PANEL DISCUSSION: Exploring the multi-play world
  • Moderator Whitey Bluestein, Bluestein & Associates
  • Luis Angel Vazquez - Mobility Manager – Enterprise Business Development, Telecable
  • Sebastiano Galantucci - CCO, Dime Global
  • Claudio Dolce - CEO, Smartplay
  • Michael Mills - Head of the Cloud & Infrastructure Channel, Gamma
  • Do only large MVNOs have capacity of becoming multi-play game changers?
  • Choosing between multi-play and quad play – what is the future of telco operators?
  • What verticals and new niche can MVNOs expand to? Enterprise, energy, mobile money, security, smart cities, smart homes, wearables or OTT?
  • Expanding your offering though Fixed Mobile Convergence and Unified Communications services deployment


The panel will consist of 3 fixed panelists and one hot seat. Anyone from the audience can join the panel if they apply via Sli.do. The panel moderator will pick a new panelist every 5 minutes.

15:10 - 15:25 15 mins
Info
MVNO INNOVATORS
Leveraging a cloud core network to simplify a full MVNO
  • Petter Näslund - Vice President Product Management, Symsoft
  • Addressing the competencies needed within the MVNO, the costs and time to market needed to realize a full model
  • How a cloud core network can help to launch a full MVNO without the cost and effort needed to design it in-house by an MVNO
  • Realising the potential of a traditional core network available as a service through a standard API
15:20 - 15:40 20 mins
Info
Wholesale as a Service
Rich Communication Services: The foundation for Messaging as a Platform and subscriber monetization
  • Josh Wigginton - VP of Product, Interop Technologies
  • How are changes in market behaviour driving services growth and require rich messaging?
  • Why and how does RCS enhance the subscriber experience and enables mobile enhanced commerce?
  • Monetizing subscribers through messaging 
15:25 - 15:40 15 mins
Info
MVNO INNOVATORS
Pursuing the full MVNO model
  • Futoshi Sasaki - Deputy Manager of Technology Planning Office, Internet Initiative Japan
  • IIJ’s full MVNO facility will be launched in March – opportunities, obstacles to overcome and lessons learned
  • How will launching a full MVNO in Japan change
    the Japanese and Asian telecom landscape?
15:40 - 16:00 20 mins
MVNO DISRUPTORS
Why do operators launch MVNOs as second brands?
  • Peter Nussbaumer - CEO, I-New
15:40 - 15:55 15 mins
Info
MVNO INNOVATORS
A profitable partnership for the competitive MVNO landscape: WiFi + MVNO
  • Jorge Zafra - Head of Wholesale, Fon
  • WiFi offloading as a key lever for the MVNOs strategy
  • Partnership case study
  • Taking WiFi offloading to the next level: key learnings and next steps
15:40 - 16:00 20 mins
Info
Wholesale as a Service
Discussing new wholesale models for wholesale access contracts:
  • Mike Conradi - Partner, DLA Piper LLP
  • Presenting innovative wholesale models
  • What are other measures can be used in the contract to protect an MVNO against rapid market changes?
16:00 - 16:20 20 mins
Networking break
16:20 - 16:40 20 mins
Info
MVNO DISRUPTORS
MVNO 3.0 – Creating SmartVNO
  • Hakan Demir - Founder and CEO, Fenercell (MVNO of Fenerbahce SK)
  • Enabling Smart Home and Smart Cities growth via flexible connectivity and tailor-made service offering
  • Creating a flexible platform that enables a variety of services to be added – smart home, TV, air conditioning etc
  • Using Smart controllers, smart pricing, smart campaigns to enhance customer proposition
  • How can those new services give an MVNO an opportunity to sell more SIMs, bundles and devices?
16:20 - 16:40 20 mins
Info
MVNO INNOVATORS
Handling customer care in the digital space
  • Bernard Szederkenyi - Head of Customer Experience & Digital Evolution, Koodo Mobile
  • Customer care centres vs. self-help Apps/systems
  • Implementing AI assisted customer service – costs vs. ROI
  • Managing supply and demand of call centres
  • Identifying the customer pain points
16:20 - 16:40 20 mins
Info
Wholesale as a Service
Wholesale as a service and A2P monetization
  • Rickard Widerberg - CMO, Telenor
  • How is A2P SMS bringing mobile messaging back as a new revenue stream?
  • What is propelling the reincarnation of SMS services?
  • How emerging regions such as Africa, Latin America and the Middle East are monetising A2P services in the retail, finance, heath, transport and travel sectors
  • How reliable and secure is this service?
  • Will A2P SMS services be sustainable in the growing digital market?
16:40 - 17:00 20 mins
Info
MVNO DISRUPTORS
White labelling partnerships
  • Malcolm Adams - Director of Mobile and Customer Wholesale Marketing, SingTel Optus, Australia
  • How can an MNO/MVNO generate new revenue streams based on the solutions and technologies with Partners?
  • Is the market moving towards MVNO as a Service?
  • Benefits and differences vs traditional MVNO models
  • Case study on new partnerships
16:40 - 17:00 20 mins
Info
MVNO INNOVATORS
Enhancing your customer service and reducing churn by employing Artificial Intelligence
  • Magnus Moller-Petersen - EVP, Sales and Marketing, Sicap
  • How can proactive churn prevention make the costly win-back campaigns a thing of the past
  • Customer churn is a tricky problem and can lose a large share of an MVNO’s revenue. Learn about a proof-of-concept using AI and big data could predict churn-prone customers with 85% precision
  • How can this insight combined with automatic, targeted offers and personalized customer engagement, enable MVNO to reduce churn and thus enhance profit

16:40 - 16:55 15 mins
Info
Wholesale as a Service
Signaling challenges for MVNOs and operators on the road to 5G
  • Ditri Trio - Mobile Solutions Expert, Infradata
  • Supporting consumers, enterprises and machines on a single core network
  • Achieving high level of adaptability in an increasingly complex signaling network
  • Enabling cost-effective network functions and services across network technologies
  • Dealing with end-of-life products and legacy technologies
  • Managing the transition to 5G and NG Core
16:55 - 17:15 20 mins
Wholesale as a Service
BT’s MVNO strategy – How do we view the market and what do we look for in MVNO partnerships?
  • Nick Wootten - Head of MVNO Segments and MVNO Sales, EE
17:00 - 17:20 20 mins
Info
MVNO DISRUPTORS
White labelling your solutions
  • Pascal Prot - CEO, Legos
  • How can an MVNO generate new revenue streams based on the solutions and technologies owned?
  • When does the white labelling of your solutions start jeopardising your strategic advantage?
  • How applicable are the technologies developed by MVNOs in-house to other markets?
  • Is the market moving towards MVNO as a Service?
17:00 - 17:25 25 mins
Info
MVNO INNOVATORS
Presentation of a proof of concept of softwarization (SDN, NFV) carried out by UC3M in partnership with Telefonica (in 5TONIC) within the framework of 5GEx project.
  • Carlos Bernardos - Professor, Technical Manager of 5GEx project & Peputy Project Manager of 5G-Transformer, Universidad Carlos III of Madrid (UC3M)
  • Luca Cominardi - Researcher, WP3 leader of the 5G-CORAL project, Universidad Carlos III of Madrid (UC3M)


Demo: Showing a new mode of implementing roaming by the remote
instantiation of a PGW in the premises of a visited network, leveraging
on SDN and NFV capabilities and 5GEx multi-domain orchestration.

17:15 - 17:35 20 mins
Info
Wholesale as a Service
Reinvent the value of Voice, Text and Data through MVNO
  • Hurman Mok - MVNO Director – Innovative Business, China Mobile, Hong Kong
  • The industry is facing tremendous pressure to sustain the value of connectivity services, what should be the right MVNO approach?
  • How MVNO design its product proposition?
  • Case Study: China Mobile MVNO
17:20 - 17:40 20 mins
Info
MVNO DISRUPTORS
Incorporating energy into your service offering
  • Claudio Dolce - CEO, Smartplay
  • Why are more and more telco companies expanding in this space?
  • What are the benefits for customers?
  • How do the wholesale agreements work in this space?
  • How to build a comprehensive tariff plan?
17:25 - 18:05 40 mins
Info
MVNO INNOVATORS
WORKING GROUPS: How to monetize your offering through social media
  • How can MVNOs bank on the higher client engagement rates than other telco operators?
  • How can social media engagement campaigns help MVNOs to get more users?
  • Using advertising on social media as a revenue stream

The audience will be divided into groups. Each of the groups will choose an issue to discuss and to present back to other groups.

17:35 - 18:20 45 mins
Info
Wholesale as a Service
MVNOs as an innovation hub to streamline end to end acquisition
  • Gary Bhomer - Principal, Tel-Consult
  • Marios Antoniou - MVNO Product Manager & Senior Engineer, CYTA
  • Christiaan Schieven - Vice President of Sales Wholesale, KPN
  • Moderator Mike Conradi - Partner, DLA Piper LLP
  • Why only a few operators use MVNOs as innovation hubs/labs?
  • Having had multiple MVNOs brands under the belt – what is the crucial element deciding which MVNO will receive internal backing?
  • Is innovation in the centre of attention or is still the profitability?
17:40 - 18:00 20 mins
Info
MVNO DISRUPTORS
WORKING GROUPS: Creating a new generation total communications provider
  • Going beyond the multi-play offering and enhancing the service offering by non-traditional telco services. Sport, video games, lifestyle offerings etc What to choose?
  • Sustaining the organic growth of an MVNO. How to expand your services without jeopardising the growth?


The audience will be divided into groups. Each of the groups will choose an issue to discuss and to present back to other groups.

18:20 - 19:00 40 mins
Drinks Reception in the Exhibition
19:00 - 23:00 240 mins
Info
MVNOs PARTY & AWARDS

Prepare for the largest MVNO Party of the year! The Party will also host our Annual Awards Ceremony and celebrate the winners in 9 categories. This event – jointly hosted by MDS and KNect365 – is free for all delegates and we encourage everyone to join us for drinks and tapas. It promises to be a great evening, don’t miss out!

 

Location:

Cambridge Soho Club 

Address: Plaza de España, 6, 28008 Madrid, Spain