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Showing of Streams
10:20 - 11:40

Morning break & Speed Networking

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Showing of Streams
13:30 - 14:30

Networking Lunch

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Showing of Streams
16:30 - 16:50

Networking break

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Showing of Streams
18:15 - 19:40

Drinks Reception in the Exhibition

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19:40 - 23:40
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MVNOs PARTY & AWARDS

Prepare for the largest MVNO Party of the year! The Party will also host our Annual Awards Ceremony and celebrate the winners in 9 categories. This event – jointly hosted by MDS and KNect365 – is free for all delegates and we encourage everyone to join us for drinks and tapas. It promises to be a great evening, don’t miss out!

 


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08:00 - 08:05 5 mins
JOINT PLENARY
Registration opens
08:05 - 08:50 45 mins
Info
JOINT PLENARY
BUSINESS BREAKFAST FOR THE MVNO LEADERS CLUB & BUSINESS BREAKFAST FOR OPERATORS

An exclusive meeting place for the MVNO founders and leaders to discuss the most burning issues under Chatham House rules and to help each other to grow the MVNOs business. The meeting is modelled on the entrepreneurs’ business breakfasts that are gaining popularity across Europe. All participants will be encouraged to share their recent endeavours and ask their peers for recommendations or provide recommendations to them. Those two meetings will take place in separate rooms.


Invitation only

08:50 - 09:00 10 mins
JOINT PLENARY
Chairman’s opening remarks
09:00 - 09:40 40 mins
Info
JOINT PLENARY
DEBATE: Addressing the MVNO market consolidation and maturing
  • Ash Saini - General Manager, Lebara (owned by Vodafone Hutchison Australia)
  • Chris Tooley - CEO, LycaMobile
  • Danny Sritharan - Director of International Expansion, Circles Life Asia


  • Has the MVNO market reached the peak of the maturity stage or is it still at the growth stage just at a slower rate?
  • Are new technologies driving the change in the telco ecosystem (including IoT connectivity, blockchain and fintech) and reshaping the MVNO market enough to withstand the ongoing consolidation?
  • Are MVNOs succeeding in delivering on their customers’ needs – both individuals and SMEs - to provide more agile, flexible, one-stop-shop digital services? If not, what else can they do?
  • How are the MVNO and wholesale industries addressing roaming changes, data pricing and how can they innovate in terms of their wholesale agreements?


Ash Saini, General Manager, Lebara Mobile, Australia

Christopher Tooley, Group CEO, Lycamobile, UK

Danny Sritharan, International Expansion, Circles.Life, Singapore

09:40 - 10:00 20 mins
Info
JOINT PLENARY
KPN’s view of the (Dutch) MVNO market


  • Challenges & Opportunities for M(V)NO’s
  • How an MNO can support new business development
  • Broadening the scope of business

Senior KPN Representative 

10:00 - 10:20 20 mins
Info
JOINT PLENARY
PRESENTATION: Google Fi and what we’ve learned as a customer centric & innovation focused MVNO
  • Rosa Kim - Google Fi Business Development, Google Fi


  • Why Google invested in its own MVNO
  • Achieving user happiness by focusing on customer support and UX
  • Google Fi innovations that have been adopted by others in the mobile ecosystem, including eSIM and WiFi Speed Labels
  • What’s next for Google Fi

 

Rosa Kim, Google Fi Business Development, Google Fi, USA

10:20 - 11:40 80 mins
Morning break & Speed Networking
11:40 - 11:45 5 mins
MVNO DISRUPTORS
Chair’s Opening Remarks
11:40 - 11:45 5 mins
MVNO INNOVATORS
Chair’s Opening Remarks
11:40 - 11:45 5 mins
Wholesale as a Service
Chair’s Opening Remarks
11:45 - 12:15 30 mins
Info
MVNO DISRUPTORS
DEBATE: Service simplicity vs diversity
  • Eugen Comendant - Marketing Director, FRiENDi Mobile
  • Miran Meza - CEO, MEGA M
  • German Archila - Director of Projects, Comunicamos Mas


  • Focusing on making your offerings better or continuing to offer more?
  • Restricting the number of services for the right target audience
  • The fear of missed opportunities – can you afford not to offer a certain service?
  • How does the consolidation of services enable MVNOs to provide better B2B and B2B2C plans?


Eugen Comendant, Marketing Director, FRiENDi Mobile, Oman

Miran Meza, CEO, MEGA M, Slovenia

German Archila, Director of Projects, Comunicamos Mas, Colombia

11:45 - 12:15 30 mins
Info
MVNO INNOVATORS
FIRESIDE CHAT: Discussing digitalisation constraints across continents
  • Renato Andrade - Independent MVNO consultant, Acqua Telecom
  • Gerry van der Laan - Head of Customer Service Team, SIMYO


  • What are the challenges in launching services in less digitalised markets
  • What are the first processes and features that should be digitalised?
  • Selecting the right MNO partner, overcoming logistical challenges and regulatory constraints
  • For fully digital companies, what comes next?


Moderator: Renato de Andrade Reis, CEO, Acqua Telecom, UK (tbc)

Gerry van der Laan, Head of Customer Service Team, SIMYO, the Netherlands


This fireside chat session is conducted as an onstage interview with our panellists. We invite our audience to engage and to ask questions throughout the session. Questions can also be asked via the Networking App.

11:45 - 12:25 40 mins
Info
Wholesale as a Service
PANEL DISCUSSION: Is there a need to revise global wholesale regulations?
  • Simone Keglovics - General Counsel - Senior Head of Wholesale & Regulatory, Drei Austria
  • Jörg Henkel - Senior Expert Wholesale Business Development Manager, Deutsche Telecom
  • Chee Kheong Foong - Head of Regulatory Affairs, Axiata Group


  • Reviewing the current wholesale regulations across the global markets
  • Which wholesale regulations are in need of review i.e. capacity, data and network agreements?
  • How should these be amended in order to promote further innovation and not stifle growth and competition?

 

Moderator: Daniel Preiskel, Senior Partner, Preiskel & Co, UK

Simone Keglovics, Senior Head of Wholesale & Regulatory, Drei, Austria

Joerg Henkel, Senior Expert – Wholesale Business Development Manager, Deutsche Telekom, Germany

Chee Kheong Foong, Head of Regulatory Affairs, Axiata Group, Malaysia

12:15 - 12:30 15 mins
Info
MVNO DISRUPTORS
KPN’s case study


 

Senior Representative KPN

12:15 - 12:30 15 mins
Info
MVNO INNOVATORS
PRESENTATION: Transforming the customer journey through Personalized Mobile Video Messaging”
  • Matt Ramerman - CEO & Founder Vehicle, a CLX Communications Group company



  • Taking customer engagement to a new level by leveraging a combination of messaging, video and personalization
  • Unlocking the potential of MMS and preparing your customers for RCS
  • Use case across major US Wireless carriers

Matt Ramerman, CEO & Founder Vehicle, a CLX Communications Group company 

12:25 - 12:40 15 mins
Info
Wholesale as a Service
PRESENTATION: Meeting the demand in an era of greater data consumption


  • Discussing the current wholesale data pricing and agreements
  • Analysing the significant increase in demand for data globally and what this data is being used for i.e. applications, VoIP, content viewing, connected devices, etc.
  • Segmenting the data requirements for each service and how this data should be packaged and sold today
12:30 - 12:45 15 mins
Info
MVNO DISRUPTORS
PRESENTATION: How can MVNOs boost sales with Unified communications and VAS
  • Matej Meza - CEO, MEGA M


  • Leverage productivity with convergence of fixed and mobile communications
  • Unified communications based VAS
  • Advanced new services and possibilities
  • Examples of good practices


Matej Meza, CEO, MEGA M, Slovenia

12:30 - 13:00 30 mins
Info
MVNO INNOVATORS
FIRESIDE CHAT: AI and service management – Is it becoming a necessity or is it over hyped?
  • Gary Bhomer - Principal, Tel-Consult
  • Cecile Euchenhofer - Managing Director, Tchibo-Mobilfunk
  • Mohamed Fahmy - Senior MVNO Manager, iD Mobile


  • Why should an MVNO invest in AI?
  • Highlighting the key areas of investment when adopting AI
  • Addressing how AI can improve customer retention, increase add-on sales boosts and personalisation
  • Beyond capital, what do MVNOs need in order to successfully implement this technology?

 

Moderator: Gary Bhomer, Principal Consultant, Tel-Consult, Australia 

Cecile Euchenhofer, Managing Director, Tchibo-Mobilfunk, Germany

Mohamed Fahmy, Senior MVNO Manager, iD Mobile, UK

12:40 - 13:30 50 mins
Info
Wholesale as a Service
PANEL DISCUSSION: Will roaming always exist?
  • Whitey Bluestein, Bluestein & Associates
  • Chee Kheong Foong - Head of Regulatory Affairs, Axiata Group
  • Alberto Carro-Melero - Strategy & Market Development, Telefonica Global Roaming
  • Innocenzo Genna - Coop Voce & Vice President, MVNO Europe & Coop


  • Discussing roaming’s inclusion in global mobile contracts
  • How the inclusion of multiple countries within roaming agreements affects revenue
  • How will MVNOs manage these additional costs and how can regulations help mitigate this?
  • Understanding how eSIM and Blockchain will influence global roaming for MNOs and MVNOs

Moderator: Whitey Bluestein, Corporate Development & Strategic Advisor in Mobile, IoT and Cloud, Bluestein & Associates, USA

Chee Kheong Foong, Head of Regulatory Affairs, Axiata Group, Malaysia

Alberto Carro-Melero, Strategy & Market Development, Telefonica Global Roaming, Germany

Innocenzo Genna, Coop Voce & Vice President, MVNO Europe, Belgium

12:45 - 13:30 45 mins
Info
MVNO DISRUPTORS
PANEL DISCUSSION: Alternative and ‘light’ Triple and/or Quadplay offerings
  • Whitey Bluestein, Bluestein & Associates
  • Joshua Gordon - CEO, RedPocket Mobile
  • Norbert Schuppler - Executive Director, EasyTel
  • German Archila - Director of Projects, Comunicamos Mas


  • Discussing traditional triple and quadplay models
  • Examining the possibility of alternative bundles which include mobile and potentially ‘lighter’ offerings for utilities, insurance, finance, news, and OTT subscriptions for customers
  • How have free energy days incentives and water conservation efforts and rewards faired with customers?
  • What additional cross industry offerings and services will we see develop going into 2020?


Moderator: Whitey Bluestein, Corporate Development & Strategic Advisor in Mobile, IoT and Cloud, Bluestein & Associates, USA

Joshua Gordon, CEO, Red Pocket Mobile, USA

Norbert Schuppler, Executive Director, EasyTel, Germany

German Archila, Director of Projects, Comunicamos Mas, Colombia

13:00 - 13:15 15 mins
Info
MVNO INNOVATORS
KYC onboarding without conversion loss? - Yes, with artificial intelligence, process simplification and fast response
  • Frank S. Jorga - CEO, WebID


 

Frank S. Jorga, CEO, WebID, Germany

13:15 - 13:30 15 mins
Info
MVNO INNOVATORS
PRESENTATION: How AI has changed the game for MVNOs
  • Cecile Euchenhofer - Managing Director, Tchibo-Mobilfunk


  • Getting to know TOM (Tchibo Online Assistant), but not Jerry
  • How to organise our way into AI
  • On-boarding of TOM – likes and dislikes
  • Who is Jerry and where do we find him?


Cecile Euchenhofer, Managing Director, Tchibo-Mobilfunk, Germany

13:30 - 14:30 60 mins
Networking Lunch
14:30 - 15:10 40 mins
Info
MVNO DISRUPTORS
FIRESIDE CHAT: Beyond quadplay services
  • Simon Davies - Independent Consultant, Independent Consultant
  • Jaime Pla - CEO, Suop


  • Highlighting the opportunities of VAS and strategic partnerships within insurance, energy, security, broadband, etc.
  • How these partnerships not only add value but also provide support on multiple levels i.e. reach, infrastructure, distribution, investment etc.
  • Discussing MVNO examples with these bundled offerings

 

Moderator: Simon Davies, Owner & Director, SD-Industries eurl., France

Jaime Pla, Founder, Soup Mobile, Spain

14:30 - 15:00 30 mins
Info
MVNO INNOVATORS
FIRESIDE CHAT: Multiple virtualised services and hotspot alternatives for connectivity everywhere
  • Alexey Galperin - Chief Executive Officer, Cellact


  • Mapping out the multiple connectivity alternatives available i.e. VoWifi, VoLTE and VoIP
  • Reviewing the latest global hotspot successes
  • Additional methods of distribution that are being used and what we can expect to see moving forward


Alexey Galperin, VP Business Development, Cellact, Israel

14:30 - 15:00 30 mins
Info
Wholesale as a Service
FIRESIDE CHAT: 5G - The race to be first


  • Which operators are currently leading the way and who is the most likely candidate to launch first?
  • What are the determinant factors influencing this 5G release?
  • Will 5G be regulated and only offered for specific use first i.e. agriculture, mining, and/or energy?
  • Is high speed connectivity only for millennials?


Senior representative from Three UK

15:00 - 15:20 20 mins
Info
MVNO INNOVATORS
PRESENTATION: Enabling global enterprise/SME connectivity and digital transformation
  • Jacques Bonifay - President, MVNO Europe


  • Can a B2B MVNO to be one stop shop provider for their customers? An example with the demand for Fixed-Mobile Convergence.
  • Answering enterprise and SMEs’ need to be “always connected” – How will eSIM change this ecosystem?
  • Developing value proposition that adequately addresses business and personal needs of customers with the development of BYOD – The example of Ubigi for Business


Jacques Bonifay, CEO, Transatel, France

15:00 - 15:30 30 mins
Info
Wholesale as a Service
PANEL DISCUSSION: Regulatory obligations for spectrum use, wholesale pricing and accessibility to the 5G network
  • Chee Kheong Foong - Head of Regulatory Affairs, Axiata Group
  • Innocenzo Genna - Coop Voce & Vice President, MVNO Europe & Coop


  • Reviewing the current regulatory agreements for 4G and what will change for 5G
  • How will 5G influence the wholesale business?
  • Could new spectrum aid competition and provide better opportunities for smaller MNOs and MVNOs?
  • How will 5G influence network slicing and the capacity sold?

 

Moderator: Daniel Preiskel, Senior Partner, Preiskel & Co, UK

Chee Kheong Foong, Head of Regulatory Affairs, Axiata Group, Malaysia

Innocenzo Genna, Coop Voce & Vice President, MVNO Europe, Belgium

15:10 - 15:25 15 mins
Info
MVNO DISRUPTORS
MVNOs’ internal capabilities as a service
  • Nicholas Constantinopoulos - CEO –Europe, FreedomPop


  • Update on licensing digital capabilities to MNOs
  • FreedomPop’s expansion and partnerships built over the last few years
  • Exploring FreedomPop’s new expansion model based on Acquisition and Conversation platforms licensing

 

Nicholas Constantinopoulos, CEO Europe, FreedomPop, USA

15:20 - 15:40 20 mins
Info
MVNO INNOVATORS
Multiple virtualised services and hotspot alternatives for connectivity everywhere
  • Mohamed Fahmy - Senior MVNO Manager, iD Mobile


  • Mapping out the multiple connectivity alternatives available i.e. VoWifi, VoLTE and VoIP
  • How to structure your business to accommodate scattered WiFi coverage outside of the customer’s home and office? Can you rely on hotpots? How to encourage customers to use them?
  • What is the impact on business? Churn prevention/new subscribers etc?

Mohamed Fahmy, Senior MVNO Manager, iD Mobile, UK

15:25 - 15:40 15 mins
Info
MVNO DISRUPTORS
PRESENTATION: Enabling customers to use multiple payments methods


  • Are online, mobile and alternative payments methods facilities a necessity for an operator?
  • How compatible are the new payment platforms with systems that MVNOs use?
  • How to provide a security of mobile payments and prevent fraud?


Senior representative from ACI Worldwide

15:30 - 15:45 15 mins
Info
Wholesale as a Service
PRESENTATION: The 5G opportunities for MVNOs
  • Kushal Shah - MVNO Business Development Director, BT


  • Are operators obliged to offer 5G to their MVNOs?
  • When will MVNOs gain access to 5G and what T&C will change as a result?
  • Discussing the benefits for MNOs, should MVNOs have access to 5G


Kushal Shah, MVNO Business Development Director, BT Wholesale, UK

15:40 - 15:55 15 mins
Info
MVNO DISRUPTORS
Mobile Financial Services - Case Study - Sri Lanka Market
  • Kalhara Gamage - Head of Mobile Money, Mobitel


  • How product offering satisfy the Customers
  • Overcome the regulatory barriers
  • AML/KYC impact on mobile financial Services
  • Other fintech solutions

 

Kalhara Gamage, Head of Mobile Money, Mobitel, Sri Lanka

15:40 - 16:00 20 mins
Info
MVNO INNOVATORS
PRESENTATION: Global WIFI – the competitive advantage for MVNOs
  • Chris Tooley - CEO, LycaMobile


  • What are the advantages of having the access to a global Wifi network?
  • How can offloading data to WiFi at both a local and international level reduce data access costs for MVNOs?
  • How will global WIFI improve retention and facilitate acquisitions?
  • How can WiFi access enhance your business flexibility and enable it to cater for not only consumer but also IoT markets?

 

Christopher Tooley, Group CEO, Lycamobile, UK

15:45 - 16:20 35 mins
Info
Wholesale as a Service
WHOLESALER ROUNDTABLE DISCUSSION: What are the key issues/topics you learned about and what will help you enhance your wholesale strategies for 2018/2019?


  • How has greater consolidation influenced your wholesale business?
  • What are the new ideas, products and services that you are working on to increase wholesale revenue?
  • Discussing the need for revised regulations and how these can better your wholesale partnerships
  • What will be the impact of 5G?

 

Steffen Oefner, Head of Mobile Wholesale Business Models, Deutsche Telekom, Germany

 

The audience will be divided into groups. Each group will discuss one of the questions/points and present it back to the other groups.

15:55 - 16:15 20 mins
Info
MVNO DISRUPTORS
PRESENTATION: Moving beyond Voice & Data for MVNOs
  • Jignesh Dave - Chief Commercial Officer, NextCellular


  • Airtime as currency: Micro payment ecosystem
  • Roam free on both connectivity & payments
  • Case study South African market

 

Jignesh Dave, Chief Commercial Officer, NextCellular, South Africa

16:00 - 16:20 20 mins
Info
MVNO INNOVATORS
PRESENTATION: Private LTE based on TD-LTE
  • Futoshi Sasaki - Deputy Manager of Technology Planning Office, Internet Initiative Japan


  • Discussing the standardisation of sXGP technology
  • Offer mutual (domestic) roaming between Public LTE and Private LTE
  • Understanding the primitive form of 'Heterogeneous Network'
  • How will future 5G network support this?

 

Futoshi Sasaki, Deputy General Manager, Strategy & Business Development, International Initiative Japan (IIJ), Japan

16:15 - 16:30 15 mins
Info
MVNO DISRUPTORS
The Third-Voice Branding: Shortcut to trust building in MVNO market for kids and teenagers
  • Payman Valeh - Branding Supervisor, AminMVNO (teentaak)
  • Does MVNO really work on the kids and teenagers market?
  • How can weovercome the challenges of trust building when the buyer is one person (parents) and consumer is someone else’s (kids and teenagers)?
  • Case study: Developing a Cultural brand as the Third-Voice of the main brand
  • An overview of the Iranian MVNO market

Payman Valeh, Branding Supervisor, AminMVNO (teentaak), Iran

16:30 - 16:50 20 mins
Networking break
16:50 - 17:30 40 mins
Info
JOINT PLENARY
PANEL DISCUSSION: Mobile money as a service – Explaining the technologies enabling Fintech
  • George Chesakov - CEO, Tinkoff Mobile
  • Sebastiano Galantucci - CCO, Dime Global
  • Salvador Abascal - Co-Founder, Miio
  • Sivakumar Kuppusamy - CEO, Aerovoyce
  • Bernard Muteti - Enterprise & Wholesale Business Director, Airtel Kenya
  • Analysing the market and the current billing options available i.e. money transfer, microloans, bills payments, remittances etc.
  • Are online, mobile and alternative payment methods a necessity for an operator? Why would a Telco want to provide those services?
  • How to develop or add mobile money platforms? How integrated do they need to be with other platforms?
  • How to provide secure mobile payments and prevent fraud


George Chesakov, CEO, Tinkoff Mobile, Russia

Sebastiano Galantucci, CEO, Dime Global Group, UK

Salvador Abascal, Co-Founder, Miio, Mexico

Sivakumar Kuppusamy, CEO, Aerovoyce, Switzerland & India

Bernard Muteti, Director, Enterprise & Wholesale Business, Airtel, Kenya

17:30 - 17:45 15 mins
Info
JOINT PLENARY
PRESENTATION: Best practices for European Bank/Fintech MVNO
  • Liudvikas Andriulis - Chief Marketing Officer, EFFORTEL


  • When does it make sense for banks to launch MVNOs?
  • What is the demand and interest of telco customers in microloans, mobile banking, insurance etc?
  • Discussing the role of Fintech in a changing banking landscape
  • What are the best business models for MVNO interested in the Fintech technologies?

 

Liudvikas Andriulis, Chief Marketing Officer, Effortel, Belgium

17:45 - 18:00 15 mins
Info
JOINT PLENARY
PRESENTATION: Fighting poverty through exponential financial and digital inclusion
  • Salvador Abascal - Co-Founder, Miio


  • Discussing Fintech and mobile convergence
  • Understanding the social impact: Self-prosperity embedded MVNO
  • The abundance as a value proposition
  • Analysing the online community and crowd
  • Discussing the exponential organization MVNO

 

Salvador Abascal, Co-Founder, Miio, Mexico



18:00 - 18:15 15 mins
Info
JOINT PLENARY
PRESENTATION: MVNO as an Enabler of financial inclusion: Africa case study
  • Bernard Muteti - Enterprise & Wholesale Business Director, Airtel Kenya


  • Convergence between mobile and banking
  • Launching a mobile banking MVNO
  • Competing and achieving success


Bernard Muteti, Director, Enterprise & Wholesale Business, Airtel, Kenya

18:15 - 19:40 85 mins
Drinks Reception in the Exhibition
19:40 - 23:40 240 mins
Info
MVNOs PARTY & AWARDS

Prepare for the largest MVNO Party of the year! The Party will also host our Annual Awards Ceremony and celebrate the winners in 9 categories. This event – jointly hosted by MDS and KNect365 – is free for all delegates and we encourage everyone to join us for drinks and tapas. It promises to be a great evening, don’t miss out!