Martina KlingvallFounder at Telness
Martina Klingvall, former Telenor executive, has many years of experience in the telecoms industry working within customer experience and digitisation. After years of working across Europe and Asia, Martina noticed a gap in the market for a digital first operator service for the SMB segment especially focused on customer experience, so she decided to launch her own MVNO, Telness, to change the telco space from the ground up. By 2017, Telness became the highest customer rated MVNO in the Swedish market (4.8/5). Early on Martina decided to raise the standards in the telco industry, so her MVNO is run on a fully proprietary platform where automation, self service and customer experience is at the core.
Following the immense success of Telness, Martina took things to the next level when she decided to white label Telness's platform services and sell them on a SaaS model to other telco companies looking to digitise their offering. Realising the market’s appetite for an automated digital telco enabler she boxed it up and founded Telness Tech to help maximise customer experience, minimise OPEX and increase innovation capacity. After a widely successful launch of the company and its services, Telness Tech recently raised additional €8.5m to help telcos globally digitise while putting full focus on customer experience.
Martina prides herself in delivering services business owners love, whilst constantly innovating and being a disruptive force in the industry - using cutting edge technology to make the telco renaissance a reality.
Martina Klingvall's Network
Striving for Change: Addressing Gender Disparity in the Telco Industry, 12:50View Session
The Brand Journey of a Digital MVNO, 14:50View Session