Natalie Cutten

Director of Product at Giffgaff

Speaker

Natalie is Director of Product for Broadband at giffgaff, where she led the company’s expansion beyond mobile into broadband, building the proposition from concept to launch, including strategy, investment, partnerships, product, and operating model.

Her work focuses on how companies create growth when their core products become increasingly commoditised, with a particular interest in customer trust, product-led thinking, and building relationships people would genuinely miss.

Through the lens of telecom, she explores broader questions about value creation, relevance, and what businesses need to become when connectivity alone is no longer enough.