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Informa

8:50am 9:00am (10 mins)

Main agenda

Chair’s Opening Remarks

  • Whitey Bluestein, Bluestein & Associates

9:00am 10:00am (60 mins)

Main agenda

INTERACTIVE SURVEY SETTING UP THE TOPICS FOR THE DAY

  • Where do you see growth for MVNOs?
  • Which technologies do you plan to invest in over the next couple of years?
  • Which new services do you focus on? 
  • Do you plan to expand your services beyond the US?

9:10am 9:40am (30 mins)

Main agenda

PANEL DISCUSSION: What makes MVNOs successful? How to grow the MVNO business despite the growing competition


  • The past, present and future of the North American telco market
  • Know your customer: Do North American MVNOs know their customers well enough? Is their business proposition in the line with the customers’ service needs?
  • Strategies to compete in a break-neck competitive market
  • Preparing for the planned Mergers & Acquisitions
  • Scott Allan - Former General Manager - Ting, Independent Consultant
  • Joshua Gordon - CEO, RedPocket Mobile
  • Daniel Neal - CEO, Kajeet
  • Max Silber - Vice President of Mobility, MetTel

9:40am 10:20am (40 mins)

Main agenda

OPEN DEBATE: Developing a business model for a regional/global MVNO


  • Is it still viable for MVNOs in North America to try and become an international MVNO brand or is better to focus just on one market?
  • Conducting market and business analysis to develop the right business strategy
  • How does the US market compare to the rest of the world?
  • What are the pitfalls to avoid while replicating the strategies developed in the US in other regions of the world?
  • Mauricio Sastre - Product Management Executive, FreedomPop
  • Jeff Compton - CEO, Zing Wirless

10:20am 11:00am (40 mins)

Main agenda

HOT SEAT PANEL DISCUSSION: Where is the telco world heading? What will the telco operator of the 2020 look like?


  • With the growth of new OTT services, IoT/M2M, AI, AR & VR, what is the new role of telco providers?
  • How to implement the latest trends in digital technology? Are operators equipped with the knowledge and tools to do it on their own?
  • Building the new strategic partnerships – where to start?

The panel will consist of 3 fixed panellists and one hot seat. Anyone from the audience can join the panel if they apply via Sli.do. The panel moderator will pick new panellists from the audience.

  • Moderator Whitey Bluestein, Bluestein & Associates
  • David Glickman - CEO, Ultra Mobile
  • Kris Lentz - Chief Marketing Officer, Ready Wireless
  • Daniel Neal - CEO, Kajeet

11:00am 12:00pm (60 mins)

Main agenda

Networking break & Speed Networking

12:00pm 12:20pm (20 mins)

Main agenda

What is the LifeLine programme and how does it fit into the telco space?


  • How to start a LifeLine MVNO
  • What are the benefits of running a LifeLine MVNO?
  • How can a LifeLine MVNO supplement your current offering?
  • Marketing and distribution strategies – how different are those in comparison to a typical MVNO?
  • David Dorwart - Chairman, National Lifeline Association

12:20pm 1:00pm (40 mins)

Main agenda

PANEL DISCUSSION: How has the 2016 Lifeline Modernization Order affected the LifeLine MVNOs’ operations?


  • What are the latest developments in the LifeLine space? What do the existing and new LifeLine MVNOs need to know to not only survive in the coming years but to thrive?
  • The impact of the port freeze on the operations and strategy
  • How has the addition of broadband services impacted the LifeLine providers?
  • Next steps – preparing for the future changes to the regulations
  • Moderator David Dorwart - Chairman, National Lifeline Association
  • Kimberly Lehrman - President & Chief Marketing Officer, enTouch Wireless
  • Jordan Axt - Senior Director of Marketing, Assist Wireless
  • Esau Neri - COO, TAG Mobile

1:00pm 1:20pm (20 mins)

Main agenda

LTE - New Value from Virtualisation


  • What are the new commercial opportunities presented by VoIMS?
  • How to simplify LTE deployment and overcome new infrastructure and resources issues
  • How can virtual models remove the barriers to multi-service LTE deployment?
  • A short guide to service differentiation enabled by a new customer experience – how to win the battle for the consumer
  • RCS, IoT and more – creating a joined up service proposition for humans and machines
  • Dave Pepe - Director, Mobile Business Development, Tata Communications

1:20pm 1:40pm (20 mins)

Main agenda

Handling customer care in the digital space


  • Customer care centres vs. self-help Apps/systems
  • How can virtualisation of services help to become fully digital?
  • Implementing AI assisted customer service – costs vs. ROI
  • Managing supply and demand of call centres
  • Identifying the customer pain points
  • Are the customers ready for completing their customer journey fully online?
  • Bernard Szederkenyi - Product Marketing, Koodo Mobile

1:40pm 3:00pm (80 mins)

Main agenda

Lunch & networking

2:40pm 3:00pm (20 mins)

Main agenda

Leveraging virtualization to drive MVNO success within the all-IP ecosystem


  • The control factor—Virtualized IMS at the core of new IP services
  • The first cloud objective—Reduce your MOUs now with VoWiFi
  • The dynamic deployment advantage—Any service. Any order
  • Carl Drueckhammer - Sales Engineering, Interop Technologies

3:00pm 3:20pm (20 mins)

Main agenda

Porto Conecta: How “customer obsession” has taken Brazil´s largest MVNO to become the #1 in customer satisfaction in wireless


  • Strategies to compete in a highly competitive market with 5 national carriers
  • The role of customer caring in growing to over 550,000 post-paid subs
  • How digital services have helped increase customer satisfaction

 


  • Tiago Salgado Galli - General Manager, PORTO CONECTA

3:20pm 3:40pm (20 mins)

Main agenda

How to drive MVNO business, optimize network performance and optimize performance for data-hungry subscribers

  • How to optimize costs with seamless Wi-Fi offload and keeping subscribers always best connected
  • How to use mobile device analytics and big data to ensure devices are always choosing the best network, for higher customer satisfaction and reduced churn
  • Understanding the data driven software addressing these key issues and driving MVNO business forward
  • Patricia Hume - Chief Commercial Officer, iPass

3:40pm 4:00pm (20 mins)

Main agenda

Implementing MVNO hybrid models


  • Is VoWifi based business sustainable? Cost reduction vs. customer satisfaction
  • Addressing WiFi coverage limitations
  • Will VoLTE roaming open the door for data only MVNOs? Who is developing it?
  • Cloud migration: How much of your operational costs can be saved?
  • Implementing hybrid solutions using 3G, 4G and WiFi
  • Scott Allan - Former General Manager - Ting, Independent Consultant

4:00pm 4:30pm (30 mins)

Main agenda

Afternoon break & networking

4:30pm 5:10pm (40 mins)

Main agenda

BREAKOUT SESSION: How can MVNOs reduce costs using VoIP?


  • Why is VoIP gaining momentum among the MVNOs so late?
  • How to integrate VoIP platforms
  • Pros and cons of VoIP: quality of service, cost reduction vs customer experience
  • Moderator Joshua Gordon - CEO, RedPocket Mobile

5:10pm 5:40pm (30 mins)

Main agenda

ROUNDTABLE DISCUSSIONS

How do we get the OEMs to engage more to co-operate with MVNOs? 

  • Why would international entities work with smaller companies like MVNOs and not other big players? What is the competitive advantage that smaller players have?
  • Addressing the needs of the new breed of communications providers

Differentiating through device strategy

  • Reaching new customers through the new device range
  • Exploring the device subsidy options
  • Working with the device manufacturers directly

The room will be split into two groups discussing the topics above. The table leaders will present top findings and ideas to the rest of the audience at the end of the session.

5:40pm 7:40pm (120 mins)

Main agenda

Networking Party