Africa Tech Festival
Exhibitor Service Manual
For "Space Only" Clients
Here you’ll find all the relevant information you’ll need for the event. Please ensure you read through each section carefully and meet any applicable deadlines to ensure a successful, smooth-running event. If you have any questions please reach out to Customer Success!
CONTENTS
EVENT INFORMATION
Venue
Cape Town International Convention Centre (CTICC)
The CTICC is Africa’s leading convention centre located in the heart of Cape Town, South Africa. The purpose built event complex consists of CTICC 1 and CTICC 2, which are connected by the Skybridge and boast a floor space of 140,855m2.
CTICC 1
Cap Convention Square,1
Lower Long Street,
Cape Town, 8001, South Africa
CTICC 2
Corner of Heerengracht,
& Rua Bartholomeu Dias, Foreshore,
Cape Town, 8001, South Africa
Event Hours
Floorplan
WHAT'S NEXT?
If you have purchased a space only package, you will be required to complete the below steps:
- Submit an ai or eps logo and a jpeg or png logo via the Exhibitor Portal
- Review the Submit Your Stand Plan process
- Submit your stand plan drawings & H&S Documentation to Abraxys by 1st October
- Register your staff by 23rd September
- Order any additional services if required
- Review our additional policies
YOUR STAND - SPACE ONLY
You will be provided with a raw space on the exhibition floor. It is your responsibility to utilize and build in this space. Please check your contract for the exact size of your floor space and plan accordingly.
BETTER STANDS
Through our commitment to the evolution of the events industry, we aim to ensure that we are delivering the best possible experience for our customers. That is why, we at Informa, have created the industry-wide campaign Better Stands.
Better Stands focuses on uniting exhibitors, contractors and the wider event industry to move away from disposable, single-use stands at our events, in favour of reusable structures. We believe that by moving away from the use of disposable stands we will improve the ease, quality, safety and sustainability of the exhibitor experience at our events.
This year is about encouraging clients and contractors to learn about Informa’s Better Stands initiative, providing information on how you can help us move away from disposable stands together. The regulations for 2026 will see the bronze level enforced for all space-only clients. Now’s the time to start taking action and get ahead of the game. Why not set yourself up this year so you are in the best position to make your commitment in the future and try to achieve the highest rating possible!
Please have a read through the Better Stands Exhibitor Information Guide to get more information about the campaign!
SUBMIT YOUR STAND PLAN
We have appointed Abraxys to manage the stand plan submission and approval process for this year's event.
Abraxys will be responsible for collecting all stand plan submissions, reviewing submissions, providing feedback to clients and submitting files for final checks.
Please review the below prior to submission of files.
All files need to be submitted to Abraxys no later than 1st October
SUBMIT YOUR STAND DESIGN & H&S DOCUMENTATION
Health & Safety at our shows is extremely important to keep EVERYONE safe. We enforce strict rules & regulations for all exhibiting companies to ensure a safe working environment and for the safety of our attendees.
Please follow the below steps for us to grant permission to build:
DOCUMENTS FOR REVIEW
Contractors should follow the below steps in order for us to grant permission to build:
- Review the STEP-BY-STEP PROCESS for signing off stands
- Review BETTER STANDS
- Read the following thoroughly before starting the design:
WHAT TO SUBMIT
- Complete pages 32-43 of the HANDBOOK which includes a risk assessment, method statement & declaration
- Provide detailed stand plans for your space that adhere to the above
- Complete BDM12 Form & SANS form (required if a stand is over 2.9m high)
Please submit all H&S and design documents for your stand to Abraxys by 1st October
DEADLINE & REMINDERS
DEADLINE
The deadline to submit all files is 1st October
REMINDERS
Should your design be classed as complex you will be expected to provide structural calculations at your own expense.
If your documents have not been submitted, or are not completed to an appropriate standard, Informa Tech organizers reserve the right to refuse build/admission to the show or ask you/your stand contractor (if applicable) to resubmit the form with further information.
If your stand plans and H&S pack have not been submitted by the deadline set, Informa Tech organizers reserve the right to refuse build/admission to the show.
If you have submitted a BDM12 Form, please ensure you contact Douwe Adema at the Adema Structural Consultancy to arrange for them to come and inspect your stand onsite and sign off your BDM13 form:
Email: douwe@polka.co.za Phone: +27 (0)84 705 2800
EVENT SERVICES
CTICC - CONTRACTORS & ACCESS
The CTICC requires every person entering the site during set up, or dismantle phases, to complete the induction before being allowed onsite to start work.
This can be done in two ways:
1. Read the Induction Manual and complete the Induction Confirmation Document. After completion, please email the Induction Confirmation Document to sheq@cticc.co.za.
or
2. Complete the online induction at: https://fritz315.editorx.io/cticc-induction; You can also book a physical induction session on the link mentioned which can be done onsite.
All contractors must then proceed to CTICC container to sign in and be issued with a coloured wristband for the day.
Induction status will be verified at the entry container at CTICC 1.
Kindly note that should the above not be done prior to your set up day, you will be required to attend an induction upon arrival.
CTICC Parking & Logistics Manual
CTICC 2- IMPORTANT
The CTICC 2 marshalling yard is much smaller compared to CTICC 1, therefore for set up and dismantle all small vehicles must park at P5. All larger vehicles will be allocated one hour each to offload at the CTICC 2 then proceed to park at the CTICC 1 marshalling yard.
GL EVENT SERVICES
All stands MUST COMPLETE the stand plan diagram form to indicate where they want their power and additional services dropped.
Please DOWNLOAD HERE and return to bianca.vandewenter@gl-events.com by Tuesday 22 October
Additional orders including power, carpet and furniture can be made using the following order form
VENUE SERVICES
You can order additional services from the venue by using the forms listed below or by contacting +27 021 410 5000 or e-mail Confex@cticc.co.za
Services
Catering - ORDER HERE
Beverages - ORDER HERE
Internet - ORDER HERE
Cleaning - ORDER HERE
The CTICC is the sole provider of all food and beverage within the event and outside. Please see the following link for further information from the venue RE: BRINGING FOOD & BEVERAGE ONSITE
All orders are to be confirmed & paid for in full prior to the Event. All exact deadlines for service orders are on the forms. Please complete and pay them by the deadline to finalize your order and avoid any surcharges. Late orders may receive a charge of up to 20%.
Stand Staff - ORDER HERE
Evsol Staffing are the approved staffing supplier. They can provide assistants and security staff for your stand. For more information please contact admin@evsol.co.za and view their terms and conditions
Waste Removal
Informa has a 0% waste tolerance policy. For space-only exhibitors, this means you and your contractor are responsible for removing all stand fitting waste, flooring and any other discarded materials from your stand both during the build-up and the breakdown periods and disposing of/or recycling offsite. Please remember to order your waste services ahead of the show. We encourage all contractors and exhibitors to Reduce, Reuse or Recycle as much of your stand materials as possible.
Any waste materials left in the halls will be photographed and the relevant exhibitor or contractor will be invoiced accordingly.
FREIGHT, HANDLING & STORAGE
Exhibition Freighting GSM Ltd is the official freight handler, customs broker and on-site handling agent for Africa Tech Festival. Please submit a service order form to Michael for a quote.
Michael Armitage
Tel: +44 (0)1732 926337
Email: michael@ef-gsm.com
Access the EF-GSM order form here: Service Order Form
Please read EF-GSM's - Shipping Information Document
Please note the deadline to order these services is 10th October
IMPORTANT:
- Please do not send any packages direct to the venue by post or courier, as the venue do not accept direct shipping.
- Onsite storage during the event is only available if you have placed a handling & storage order with EF-GSM.
Informa Tech cannot be held responsible for the shipping of any equipment nor are they responsible for the collection and receipt of any deliveries.
WIRELESS INTERFACE
As per the CTICC Client Manual, private wireless routers, access points or broadcasts, i.e. any IEEE 802.11 wireless broadcasts, are not permitted within the CTICC. Private wireless networks are often unstable and do not function as intended during events. This is due to the myriad competing and overlapping wireless networks operating in close proximity to each other. The more wireless networks in operation, the more interference is generated resulting in a less stable wireless connection for all parties. In many cases, internet connectivity will not be possible at all via a wireless connection. It is for this reason that CTICC reserves the right to cease any Non-CTICC wireless networks in order to mitigate wireless interference in the venue.
In order to go some way to mitigate wireless interference, devices used to connect to CTICC’s wireless services must be 5GHz frequency band compatible. While 5GHz compatibility will not guarantee wireless access, it will improve the chances of achieving connectivity.
Please note that the CTICC always advise that event critical services, e.g. those for demonstrations or presentations use, are provided as a dedicated, hard wired connection. This will ensure that there is no interruption to internet connectivity, as would be the risk with a wireless internet service.
TRAVEL & ACCOMMODATION
ACCOMMODATION
We are pleased to offer discounted rates for Africa Tech Festival attendees. For more information and to book please see the following link:
PLAN YOUR TRAVEL
Getting to the CTICC is easy as Cape Town is a dynamic, cosmopolitan city with well-established transport systems in place. The CTICC is also conveniently located in the central business and entertainment hub of the city, and is close to many major attractions, and places to stay and eat.
Click HERE to plan your route.
VEHICLES & PARKING
With over 1400 secure visitor parking bays available, making your way to CTICC events is that much simpler. Accessible parking bays are available in P3 and P5 Parking.
Parking is charged at an hourly rate, and guests are required to use the convenient pay-on-foot parking ticket kiosks to pay for their parking.
Click Visitor Parking and Fees | CTICC for more information.
EVENT POLICIES
CODE OF CONDUCT
Informa Tech is dedicated to providing an inclusive and safe event experience for everyone, regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, nationality or religion. We do not tolerate harassment of participants in any form. We are a diverse community of professionals, and we conduct ourselves professionally. Please be considerate and careful with your words and actions. Exhibitors in the expo hall, evening party hosts and organizers of concurrent activities should be aware they are subject to the code of conduct. Exhibitors and party hosts may not promote sexualized or offensive imagery or activities. Exhibition and party staff should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment. Participants asked to stop any behavior are expected to comply immediately. If a participant or sponsor engages in behavior that violates this code of conduct, Informa Tech staff may take action they deem appropriate, including warning the offender or expulsion from the event with no refund.
SUSTAINABILITY
Sustainability is increasingly important to event attendees. Exhibiting at an Informa Tech event allows you to highlight your company’s sustainability credentials and align with an event that champions sustainability. To ensure that your company and exhibiting stand are aligned with Informa’s sustainability goals:
1. View the Exhibitor Sustainability Checklist relevant to your stand type below and consider the steps as you plan your event
- Exhibitor Sustainability Checklist – For Shell Scheme Stands/Meeting Rooms & Pods
- Exhibitor Sustainability Checklist – For Space Only Stands
2. If you have a space only stand, ensure that your stand is compliant with Informa’s Better Stands programme as detailed in the Exhibitor Service Manual
VIDEOGRAPHY & PHOTOGRAPHY
By registering for this event you acknowledge recordings, video, and photographs are being taken during the event. By you entering this event, you give unqualified consent to: Informa Tech, its agents, licensees to record, use and publicise your voice, actions, likeness, and appearance, in any manner and media, worldwide in perpetuity. If you wish to avoid being recorded, please do not enter this event.
DATA PROTECTION
Informa Tech do not sell, nor distribute, attendee contact information in accordance with established privacy policies. Any company claiming to have such information to sell is not affiliated with Informa, and do not have access to our confidential records.